Shipping, Returns & More
$99 Minimum on ALL orders
We only ship with UPS
on orders of $179 or more*
Continental United States Only
We use UPS Ground for Free Shipping and Fixed Shipping.
"Fixed Shipping"means you get Free Shipping on your order
except the following:
*Arch Kits & Bases
Shipping Time from New York (Business days)
**Due to the high volume of orders we have been receiving and having our limited staff, PLEASE ALLOW UP TO 7 ADDITIONAL DAYS for your order to leave our warehouse. Rest assured, we’re working hard to deliver your order as soon as possible under these difficult circumstances. If your order is needed for a faster ship time, please call us and we will do our best to assist you. All orders will be processed in the order they are received. You’ll automatically receive a tracking link from UPS as soon as your order ships.
**UPS IS NOT HONORING THERE MONEY BACK GUARANTEE ON SHIPPING UNTIL FURTHER NOTICE, SO PLEASE UNDERSTAND THAT WE DO OUR DUTY TO HAVE YOUR PACKAGE LEAVE OUR WAREHOUSE ON TIME, THEN IT IS UP TO UPS TO DO THEIRS. IF A PACKAGE IS DELAYED, THAT YOU PAID EXTRA FOR, UNFORTUNATELY IT CAN'T BE REIMBURSED.**
****PICKUPS****PLEASE READ BEFORE PICKING UP****
---MUST BE PICKED UP WITHIN 5 BUSINESS DAYS OF PLACING ORDER, IF NOT, UNWANTED ORDERS WILL BE FORFEITED TO THE BALLOON GODS!!!
---Pickup's are ONLY on TUESDAY*-FRIDAY*-SATURDAY*. *LIMITED AVAILABILITY
PLEASE CALL AHEAD TO SCHEDULE PICKUP AND TIME!
OUT OF STOCK?
---If we are out of stock on an item, we will call or email to give you the option to change the out of stock item for something else. If we can't reach you, then we will give next closet option. If no other option, item will be removed from order. If item(s) affect Free Shipping or discounts, we will have to charge for shipping or remove discount if no one answers the call to substitute the item(s).
---IF YOU ARE A NEW CUSTOMER, WE MAY CALL TO CONFIRM 1ST SHIPMENT. PLEASE TAKE THE CALL OR RISK YOUR PACKAGE NOT SHIPPING.
---FIRST TIME NEW YORK CUSTOMERS WHO GAVE US YOUR EIN NUMBER(TAX EXEMPT). Please give us a call after you create an account or after your first order to make your account tax exempt. If you place an order and paid tax, we will remove before we collect payment. As long as you entered the number upon creating an account, we will automatically make the account exempt if you call or not. Calling expedites the exempt process.
**UPDATE AS OF 5/2021---DUE TO COVID 19, NO REFUNDS OR EXCHANGES UNTIL FURTHER NOTICE DUE TO SAFETY CONCERNS.If products are defective, please CONTACT MANUFACTURER, IF THEY DON'T HELP, CALL US!
Return & Refund/Exchange Policy
Thanks for shopping at Havin' A Party Wholesale.
If you are not entirely satisfied with your purchase, we're here to help.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
*******ISSUES WITH INFLATORS AND SOME OTHER PRODUCTS ARE HANDLED WITH THE MANUFACTURER THEMSELVES. WE WILL GET YOU IN CONTACT WITH THE BEST PERSON AT THE MANUFACTURER TO GET YOUR INFLATOR or PRODUCT FIXED etc.(if within warranty).**********
You have 7 business days to return an item from the date you received it. All discrepancies must be reported within 48 hours of receiving OR picking up the package.
To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging.Your item needs to have the receipt or proof of purchase. There is a 15% restocking fee on ALL returns/exchanges.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.If you receive a refund, the cost of return shipping will be deducted from your refund.
Once we receive your item, we will inspect it and notify you that we have received your returned package. We will immediately notify you on the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your original method of payment.You will receive the credit within a certain amount of days, depending on your card issuer's policies.